Refund Policy

Effective Date: 30 December 2025

This policy describes the conditions for refunding subscriptions and services purchased on the theVPN.org platform.

Refund Conditions

Refund is possible within 24 hours after payment if the service has not been used
In case of technical problems on the service side, a full refund is provided
Partial refund for unused subscription period is considered on a case-by-case basis

To request a refund, contact support via Telegram (@therealvpn) or email ([email protected]).

The refund request review period is up to 5 business days. Refunds are made using the same payment method used for the original payment.

Payment for VPN service creation is non-refundable after service activation
The platform provides infrastructure and tools but does not guarantee income from the VPN service
The service owner bears full responsibility for managing their VPN business
Creating a VPN service involves provisioning dedicated infrastructure: servers, IP addresses, and computing resources are allocated individually. As such, this service is not a product and is not subject to standard refund policies. In exceptional cases (proven inoperability due to platform fault), a refund request may be reviewed on an individual basis