Refund Policy

At our VPN service, we are committed to providing a high-quality service. If you're not satisfied with our VPN service, this refund policy explains your options.

1. Money-Back Guarantee

We offer a 7-day money-back guarantee for all new customers:

• Applies to first-time purchases only
• Request must be made within 7 days of initial payment
• Full refund with no questions asked
• Refund processed to original payment method
• Processing time: 5-10 business days depending on payment provider

2. Eligibility for Refunds

✓ Eligible for Refund:

• First-time subscription within 7 days
• Technical issues that we cannot resolve
• Service does not work on your device despite troubleshooting
• Billing errors or duplicate charges
• Service significantly differs from advertised features

✗ NOT Eligible for Refund:

• Requests made after the 7-day period
• Subscription renewals (only initial purchases)
• Accounts suspended or terminated for Terms of Service violations
• Change of mind after the guarantee period
• Dissatisfaction with speed due to your ISP or network conditions
• Content unavailability due to third-party restrictions
• Purchases made with promotional codes or during sales (unless specified)

3. How to Request a Refund

To request a refund, follow these steps:

4. Subscription Renewals

Important: Subscription renewals are NOT covered by the money-back guarantee.

• Cancel before the renewal date to avoid being charged
• You can cancel anytime through your account settings
• Cancellation takes effect at the end of the current billing period
• No refunds for partial months of unused service

5. Billing Errors and Disputes

If you notice incorrect charges or billing errors:

• Contact us immediately with transaction details
• Duplicate charges will be refunded promptly
• Unauthorized charges will be investigated and resolved
• We will work with payment providers to resolve disputes

6. Chargebacks

7. Refund Processing Time

Once your refund is approved:

• Credit/Debit Cards: 5-10 business days
• PayPal: 1-3 business days
• Cryptocurrency: 1-2 business days
• Bank Transfer: 7-14 business days

Processing times may vary depending on your bank or payment provider. Contact us if you don't receive your refund within the expected timeframe.

8. Promotional Offers and Discounts

Subscriptions purchased with promotional codes or during sales may have different refund terms. Check the specific promotion terms or contact support for clarification.

9. Gift Subscriptions

Gift subscriptions are eligible for refund only if requested by the purchaser (not the recipient) within 7 days of purchase, and before the recipient activates the subscription.

10. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting. Continued use of the service after changes constitutes acceptance of the modified policy.

11. Customer Satisfaction

Before requesting a refund, we encourage you to:

• Contact our support team - we can often resolve issues quickly
• Try different servers if experiencing speed issues
• Check our troubleshooting guides and FAQ
• Test on different devices or networks

Our goal is your satisfaction. We're here to help make your VPN experience excellent.

12. Contact Information

For refund requests or questions about this policy: